Seraphyn Care Solutions: Privacy Notice

Effective Date: October 2, 2026

Last Updated: October 2, 2026

Seraphyn Care Solutions ("Seraphyn Care," "we," "us," or "our") is a healthcare workforce consulting firm that also offers staffing services. This Privacy Policy explains how we collect, use, disclose, and protect personal information through www.seraphyncare.com and related pages and forms (the "Website"). It does not apply to our nurse staffing marketplace at staffing.seraphyncare.com, which has its own privacy policy, or to information collected through a separate application, onboarding, or employment process under a separate notice.

"Personal Information" means information that identifies you or can reasonably be linked to you. It does not include publicly available or anonymized information.

1. Information We Collect

A. Website visitors and business contacts (for example, healthcare executives, facility representatives, and consulting prospects)

• Name, title, organization, work address, phone number, and email address.
• Content of your messages, consultation requests, and form submissions.
• Newsletter and download requests, and course or product purchase details (payment details are handled by our payment processors).
• Information about your profession and role, such as job title and department.

B. Healthcare professionals and job seekers (if you express interest, apply, or send us information through the Website)

• Contact information, resume or CV, work history, education, and references.
• Professional licensure, certifications, specialties, and credential information.
• Location, availability, and assignment preferences.
• Where requested and as permitted by law, compliance-related documents for staffing, such as work-authorization or health-screening records, and background check information. We will tell you at the time what we collect and why.

C. Information collected automatically

• Device and browser information, IP address, device identifiers, operating system, and general location.
• Pages viewed, links clicked, time on pages, referring sites, and similar usage data.
• Emails we send that you open or click.
• Data collected through essential cookies and basic analytics tools used to operate the Website and understand general traffic and usage.
• Inferences drawn from the above, such as your likely interests.

D. What we do not want: Please do not send patient information or PHI through the Website.

2. How We Use Information

• To respond to inquiries, schedule consultations, and provide consulting, educational, and staffing-related services.
• To evaluate healthcare professionals for opportunities, match them with facility needs, and administer placements.
• To deliver books, courses, and downloads and process purchases.
• To send newsletters, marketing, and service messages, including by email, phone, or text where permitted.
• To operate, secure, troubleshoot, and improve the Website, including analytics and personalization.
• To detect and prevent fraud, misconduct, and security incidents.
• To comply with legal obligations, respond to legal requests, and establish or defend legal claims.

3. How We Share Information

• Service providers that perform services for us, such as hosting, email and text messaging, scheduling, analytics, payment processing, background screening, credentialing, and course delivery. They may use information only to provide those services.
• Facility clients and prospective clients, for healthcare professionals: with your permission or as needed to evaluate or carry out a placement, we may share your professional information, such as resume, licensure, credentials, and availability.
• Analytics providers that help us measure general Website traffic and performance, as described in Section 4.
• Legal and safety recipients when required by law or legal process, or to protect the rights, property, or safety of us or others.
• Successors, in connection with a merger, acquisition, financing, or sale of assets.
• Others with your consent or at your direction.

We do not sell personal information and do not use advertising cookies to share personal information for cross-context behavioral advertising.

4. Cookies and Tracking Tools

We and our providers use essential cookies and basic analytics tools to run the Website, remember necessary preferences, measure general traffic, and understand Website performance. We do not use advertising cookies or session-replay technology.

You can control cookies in your browser settings, but blocking essential cookies may affect how the Website works. Because there is no common standard, the Website does not respond to "Do Not Track" signals.

5. Text Messages and Email

If you give us your mobile number, we may send text messages about opportunities, services, or account matters with your consent where required. Message and data rates may apply. Reply STOP to opt out at any time. We do not share mobile numbers or text-messaging consent with third parties for their own marketing. Marketing emails include an unsubscribe link; we may still send transactional or service messages.

6. Retention

We keep personal information as long as needed for the purposes in this Policy, taking into account our ongoing relationship with you, legal and recordkeeping obligations (including those that apply to staffing and employment records), and our need to establish or defend legal claims. We then delete or de-identify it.

7. Security

We use reasonable administrative, technical, and physical safeguards, including limiting access to authorized personnel. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If a breach affects your information, we will notify you where the law requires.

8. Your Privacy Rights and Choices

Everyone. You may request access to, correction of, or deletion of your personal information, or opt out of marketing, by contacting us at info@seraphyncare.com or (562) 270-0860. You can also unsubscribe using the link in our emails.

U.S. state residents. If you live in California, Colorado, Connecticut, Delaware, Iowa, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, Virginia, or another state with a comprehensive privacy law, you may have the right to:

• Confirm whether we process your information and access it (including, in California, the categories and specific pieces collected, the sources, purposes, and categories of recipients).
• Correct inaccurate information.
• Delete your information.
• Opt out of the sale or sharing of personal information, targeted advertising, and certain profiling.
• Receive a portable copy of your information.
• Be free from discrimination for exercising your rights.

Laws and rights vary by state, and eligibility thresholds and exceptions may apply.

How to make a request. Email info@seraphyncare.com or call (562) 270-0860. We may need to verify your identity, and you may use an authorized agent where the law allows. We aim to respond within the time your state's law requires.

Appeals. If we deny your request, you may appeal by replying to our decision or emailing info@seraphyncare.com with "Appeal" in the subject line. If your appeal is denied, you may contact your state attorney general.

Sensitive information. We do not use or disclose sensitive personal information (such as government identification numbers, precise location, or health-related information) except for purposes the law permits, such as performing requested services, preventing fraud, or complying with legal obligations.

California "Shine the Light." California residents may request information about disclosures of personal information to third parties for their direct marketing purposes once per year by contacting us.

Visitors outside the United States. Your information will be transferred to and processed in the United States, where data protection laws may differ. If you are in the EEA or UK, you may have additional rights, including objecting to or restricting processing, data portability, and lodging a complaint with your local authority.

9. Children

The Website is intended for adults and is not directed to anyone under 18. We do not knowingly collect personal information from minors. If you or a parent or guardian believe a minor has provided information, contact us and we will delete it.

10. Third-Party Sites

The Website may link to third-party sites and platforms, including our marketplace. We are not responsible for their privacy practices, and we encourage you to read their policies.

11. Changes to This Policy

We may update this Policy. We will post the revised version with a new "Last Updated" date and, where required by law, provide additional notice.

12. Contact Us

Seraphyn Care Solutions

Attention: Privacy Contact

3400 Cottage Way, Ste G2 #34070

Sacramento, CA 95825

Email: info@seraphyncare.com

Phone: (562) 270-0860

Website: www.seraphyncare.com